Frequently Asked Questions about Car and Van Rentals

How do I book a rental car?
The easiest way to book is online. The step by step process of booking online makes hiring a rental car simple and easy to understand. You can also call if you have any questions about the booking process.

How much does a car rental cost?
The cost of a vehicle hire is dependent on a number of factors. There are numerous car and van hire options, from economy to luxury and four seats to ten, you will need to decide on the best vehicle to meet your needs and budget. Typically car hire fees will range between $25.00 and $50.00 and van hire fees are slightly more. It is best to check out the deals and specials on offer to get the best price.

Is my rental car insured if I am involved in a crash?
Most rental cars include full insurance and road side assistance in their hire fees. However, it is important to check the fine print or simply ring and ask prior to booking.

Can I drop my vehicle off in another town?
Many rental companies have numerous branches throughout the country so you can drop your vehicle off in a different town. Some companies will charge a fee for this service and others do not offer this service at all so it is important to check.

How can I pay for my rental vehicle?
There are numerous payment methods available however the simplest and easiest is to book online with your credit card. All car hire companies require payment in advance.

Can I have my rental car dropped off at the airport when I arrive?
Rental cars can be dropped off at the airport or a staff member can pick you up and take you back to the rental company to pick up your car or van from there.

Will I be charged if I bring the rental car back after the arranged time?
Yes, if you return the hire vehicle back after the hour in which you arranged you will incur a fee, that fee will increase the later you are. Full late fees are discussed in your rental agreement.

How can I be sure I am getting the best rate available?
The website lists prices and special deals so you can keep up to date with current offers with ease. You can also ring and discuss your needs so we can talk over the best options available.

How old do I have to be to rent a car?
To hire a rental vehicle the renter must be 21 years of age or older.

What is the smoking policy in the rental vehicles?
There is a strictly no smoking policy in rental vehicles. This policy ensures the health and safety of passengers and the comfort of those who hire in the future. It is also enforced to keep the interior of the cars in good condition.

What happens if the rental car is damaged or stolen?
If you are involved in an accident or if the rental car is damaged or stolen you must first contact police. You must then contact the rental office and they will talk your through the process of what to do next. Liability and insurance coverage in specific situations is discussed fully in your rental agreement.

What is a cashless toll road?
There are toll roads in some towns of New Zealand which require you to use a tollbooth or pay online. Your license plate will be captured by a camera as you pass through the toll road. It is your responsibility to pay for these tolls and any outstanding tolls will be charged to the credit card on file.

Will my rental car have a CD player?
Rental cars often have a CD player, cassette player, radio or a combination thereof. It will depend on which car you hire as to what combination of these will be available so it pays to look through the details of the car you are thinking of hiring before booking.